Frequently asked questions
Quick answers about parts, markets, shipping and the SprocketBay preview.
10 answers
Do you sell complete bicycles?
No. SprocketBay focuses on bicycle and e-bike parts for maintenance, replacement and upgrades. The catalogue is for components, not complete bicycles.
Can I place an order now?
The current site is a preview. You can browse and build a cart, but no order is placed, no payment is taken and no stock is reserved. Online support forms do not transmit requests in this preview.
How do I check whether a part fits?
Compare the exact part number, dimensions, mounting standard and manufacturer specifications with your existing component. For electrical parts, also check the system requirements. If the match is unclear, call 888-400-7221 with the references you have before choosing a part.
When is shipping free?
The offer applies to eligible orders over $100 CAD in Canada and over $100 USD in the United States. Exactly $100 is below the qualifying threshold. The final treatment of taxes, discounts, batteries, oversized items and remote destinations will be confirmed before online ordering opens.
What is the return period?
SprocketBay’s return offer is 45 days. The start of that period, eligibility requirements, shipping responsibility and refund timing are still being finalized. See the Returns page for the draft details. Applicable legal rights are not limited by this voluntary offer.
Do all parts have the same warranty?
No single warranty period is established for the catalogue. Review the terms for the exact component and any applicable legal protections. For a product concern, keep the part reference, purchase information and a description of the problem available when you call.
Which currency am I viewing?
Select Canada for CAD or the United States for USD. Your market selection is remembered in the current browser. Changing markets does not make a payment or guarantee that a part can be shipped to every address in that country.
Can businesses buy from SprocketBay?
SprocketBay serves individuals and businesses. Call 888-400-7221 to discuss component references and quantities for your business. Wholesale pricing, credit terms and account eligibility are not confirmed by this preview.
Can I visit or pick up parts in Calgary?
The business address is Unit 105, 11127 15th Street NE, Calgary, AB. Call before visiting or sending a parcel: opening hours, pickup service and a return-shipping address are not confirmed in this preview.
Why is my cart different on another device?
The preview cart is saved in the browser you use. It does not sync through a customer account. A different browser or device, cleared site data or private browsing can mean a different or empty cart.
